Shipping policy
Effective Date: 14th August 2025
At Decantry & Company, we take care to ensure your order is packaged safely and shipped promptly. Please review our shipping policy below.
1. Courier Services
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All orders are shipped through Leopard Courier or TCS Courier.
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We currently offer Express Shipping only, as it provides the safest and most reliable option for transporting fragrance decants.
2. Delivery Timeline
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Orders are usually delivered within 3 business days from the date of dispatch.
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Delivery times may vary depending on your location.
3. Delays Beyond Our Control
While we strive to deliver your order on time, certain delays are outside our control. These include but are not limited to:
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Public holidays
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Unexpected courier delays
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Weather conditions
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Regional restrictions or unforeseen circumstances
⚠️ Such delays are not the responsibility of Decantry & Company.
4. Shipping Coverage
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We currently ship within Pakistan using Leopard and TCS courier networks.
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If your location is outside their service area, delivery may take longer or may not be available.
5. Shipping Confirmation
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Once your order is dispatched, you will receive a tracking number via email or SMS (depending on courier service).
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Customers can track their orders directly on the courier’s website.
6. Damages During Transit
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All packages are securely packed to minimize risk of leakage or breakage.
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In the rare event of leakage, please refer to our Refund Policy for the procedure to claim a partial refund.